Platform Management and Infrastructure Services

Supporting you beyond launch

We take care of all aspects of your tech, relieving the pressure on internal teams, making sure your systems continue to perform well in the long term. You can focus on your core business, knowing that your technology is in safe hands. Yes, you’re very welcome.

Our technology infrastructure services

Scaling, not failing.

Our infrastructure services make sure you have the right technology for your growing business.

Setting up secure foundations

Your business only performs as well as your IT infrastructure. In today’s digital and cloud-based world, an agile and intelligent infrastructure not only helps you adapt to change quickly but also instils confidence in your ability to innovate and implement new business models. We’re here to make that happen for you.

Finding the right IT infrastructure for your business

Whether you’re going all in on the public cloud or taking a hybrid approach, we’ll work with you to develop an IT infrastructure that’s right for your needs.

We can help you design and implement a cloud-ready infrastructure, which can bring your vision to life by offering scalability, flexibility, and cost-effectiveness, leading to faster deployment of new services and applications. Woosh.

Cyber Security at the forefront

When we work on your infrastructure strategy, cyber security is a firm factor in all decisions. We will assess risk from all areas of your business:

Your technology: protecting computers, applications, systems and networks from unauthorised access, change, or destruction.
Your team: the need for your workforce to be aware of their role in preventing cyber threats.
Your processes: clearly defining roles, responsibilities and procedures.

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Support and Maintenance Services

If you have limited dedicated IT resources, we have you covered.

Elemental Concept has got your back when it comes to making sure your technology platforms and their ongoing management run like a well-oiled machine.

Keeping the lights on

78% of consumers will do repeat business with a company after a mistake as long as their support interactions are on point.

Software is a complex matter – even those designed to perform seemingly basic tasks need effort to maintain optimum performance, especially in a world where consumers can quickly move on to a competitor.

Tailoring our approach to your support needs

We cover all aspects of IT systems development and support needs, and sometimes things go wrong… (uh oh!)

Systems downtime can cause your business to lose customers and revenue, but we’re here to keep the lights on and ensure that everything operates smoothly.

Building out new features

We’ve been helping organisations as their products and businesses grow and change for a long time.

Our process includes finding and fixing bugs, collecting requirements, and coming up with cool new features and functions. And, of course, we make sure all the features we create are thoroughly tested to meet your business needs.

Ticketing system

Our experts identify and categorise issue types and resolutions to create a solid, prioritised ticketing system. This system allows us to react appropriately to issues as they pop up, making sure that critical issues are addressed first. Our recommendations will protect you from unplanned outages (the worst!), and our disaster recovery strategy will mitigate any data loss and downtime.

BalanceBox — Pure Package
Customising and supporting proprietary, food preparation and delivery management software.

Biomark
Personalised, predictive and preventative healthcare using biomarker data.

Let’s talk support.

LET’S TALK